Navigating KoinX Customer Support: Your Guide to Assistance and Solutions

ACCOUNT MODIFICATIONS

  • How do I modify my calculation method on KoinX?

  1. Click on your profile name located in the top-right corner of any screen.

  2. Navigate to Settings in the dropdown menu.



  1. Select the Settings option from the menu on the left.

  2. You can now change your calculation method by clicking on the corresponding box.



  • Can I change the type of Tax Report I receive?

  1. Click on your profile name, located in the top-right corner of any screen.

  2. Navigate to Settings in the dropdown menu.



  1. Within the Settings page, select the Account section from the menu on the left.

  2. You can now change your tax report type by clicking on the Edit button next to the Tax Report Type box.




  • Where can I view and access my billing and invoices?

  1. Click on your profile name located in the top-right corner of any screen.

  2. Navigate to Settings in the dropdown menu.



  1. Select the Billing & Invoices option from the menu on the left.


  • How do I edit my contact details on KoinX?

  1. Click on your profile name located in the top-right corner of any screen.

  2. Navigate to Settings in the dropdown menu.





  1. Choose the Accounts section from the menu on the left. Next, edit your contact details.




  • How can I update the email address registered with KoinX?

Reach out to our support team through our contact page at https://www.koinx.com/contact-us. 



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