SUPPORT AND CONTACT

SUPPORT AND CONTACT

CUSTOMER SUPPORT

  • What's the best way to get in touch with KoinX support?

To reach KoinX support, simply visit our contact page at https://www.koinx.com/contact-us or give us a call at +918068507873. Our support hours are Monday to Friday from 11:00 AM to 7:30 PM.


  • What should I do if I encounter any issues with my billing or payment?

If you face any billing or payment issues, don't hesitate to get in touch with KoinX support. You can visit our contact page at https://www.koinx.com/contact-us or call us at +918068507873. Our support team is available from Monday to Friday between 11:00 AM and 7:30 PM.


  • What channels are available for reaching out to customer support, and what are the typical response times?
    KoinX offers phone and email support with a response time of 24 hours. 

  • Are there any resources like FAQs or help guides available to assist users in resolving common issues?
    Yes, you can find helpful resources at care.koinx.com to guide you through common issues.

  • In case of a technical issue, what kind of information should I provide to customer support to expedite the resolution process?

To expedite the resolution of a technical issue, please provide details such as the file you've uploaded to KoinX or your wallet address with the details of the issue you are facing. 



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